Hoag Next: High-Tech, High-Touch Moments Are Transforming the Patient Experience

The following is excerpted from Hoag Next, the Hoag Hospital Foundation’s magazine.

A Conversation with Franco Brown, AIA, DBIA, LEED AP BD+C, Lead Architectural Designer of Hoag’s New Sun Family Campus

Health care is changing, and patients throughout Southern California are looking to Hoag for a robust range of world-class services that are both specialized and comprehensive. To meet the diverse needs of Orange County’s growing communities, Hoag is considering every aspect of the patient experience, from personalized care to the way spaces look and how they make people feel. This is the philosophy guiding the expansion of Hoag’s Sun Family Campus in Irvine and one that is helping Hoag shape the future of patient-centered health care locally and nationally. Supported by Boldly Hoag, a $300 million capital campaign, Hoag’s plans for expansion and commitment to being a leader in the field are becoming a reality thanks in large part to Hoag’s generous donors.

Architect Franco Brown, design director and principal at LPA Design Studios, the firm Hoag contracted after a competitive design process in 2019, shared insight into how Hoag’s focus on expert, compassionate care is guiding the design of the new buildings.

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“A big differentiator for us is the idea of high tech and high touch. At most hospitals, the patient experience depends, in large part, on how sick you are. People who are compromised get exposed to a host of new and intimidating sensations throughout their diagnosis and treatment; they may find themselves inside state-of-the-art machines like MRI or CT scanners. All this activity is foreign to the human body. There’s a lot of anxiety that goes into the patient’s mind. These are high-tech moments. Our idea is to balance high-tech moments with high-touch moments,” said Franco.

This balance, according to Franco, requires going back to basics – a nurse holding a patient’s hand, for example, or areas of respite. On Hoag’s reimagined Irvine campus, patients will have the opportunity to counter high-tech experiences with those that bring them comfort and connect them to nature. Outdoor decks and gardens where patients can enjoy the sunlight, fresh air, and plant life provide such opportunities. Franco explains, “Every building, every floor offers patients soothing high-touch moments that bring them back to the familiar.”

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For Franco’s team, it’s not only about creating these moments for patients but also caregivers who work long hours and are often under immense stress. Extensive planning has gone into providing these physicians, nurse, and support staff with the same opportunities to decompress and recharge for the benefit of their patients. Access to nature and nonmedical spaces, like dedicated staff lounges and dining areas, also go a long way in recruiting and retaining the brightest talent in medicine, an ongoing priority for Hoag.

Read the Full Article in Hoag Next.